Shipping Policy

Last Updated: 09/08/2025

Thank you for shopping at LumnCandle! Please review our shipping policy to understand how your orders are delivered.

1. Shipping Regions

We currently ship exclusively to the United Kingdom.

2. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation. Processing includes order verification, quality checks, and packaging.
Note: Processing may take slightly longer during peak seasons or promotions.

3. Shipping Methods & Delivery Time (Estimated)

We partner with 4PX and YunExpress for reliable international shipping:

Standard International Shipping:
- Delivery Time: 8–15 business days (from the date of handover to the carrier).
- Free Shipping: Orders over £50 GBP (subtotal).
- Shipping Fee: Calculated at checkout for orders under £50.

Important:

Delivery times are estimates only and commence once the carrier scans your package.
Delays may occur due to customs clearance, weather, holidays, or carrier backlog (beyond our control).

4. Customs & Import Taxes

All applicable customs duties and import taxes are INCLUDED in your shipping fee.
You will NOT face additional charges upon delivery (DDP: Delivered Duty Paid).

5. Order Tracking

Once shipped, you’ll receive an automated email/SMS with:
- Your tracking number.
- A direct link to track your package.
Track your order in real-time via:
- 4PX Official Website: www.4px.com
- YunExpress Official Website: www.yunexpress.com
- Your "Order Status" page on LumnCandle.

6. Shipping Address Accuracy

You MUST provide a complete and accurate shipping address (full name, phone, street, city, postal code).
LumnCandle is NOT responsible for delays, returns, or losses caused by:
- Incorrect/incomplete addresses.
- Unclaimed packages (e.g., recipient unavailable).
- Refused deliveries.
Tip: Double-check your address before submitting your order!

7. Lost or Damaged Packages

Lost in Transit:
If tracking shows no movement for >15 business days, contact us at [support@lumncandle.com] with your order number. We’ll investigate and reship/refund.
Damaged Items:
Report within 7 days of delivery with photos of damaged items/packaging. We’ll reship or refund after verification.
Exclusion: Minor packaging dents (without product damage) are not covered.

8. Returns & Exchanges

Shipping costs for returns/exchanges depend on the reason:

Our Error (wrong item/defective):
We cover return shipping costs.
Customer-Initiated (no reason/size change):
You pay return shipping + new order shipping (if applicable).
➞ See full details in our [Return & Refund Policy].